Entreprise :HCLTech is a global technology company, home to more than 223 000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8B. To learn how we can supercharge progress for you, visit hcltech.com.We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America.These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers.HCLTech 's Global Delivery center in Morocco was launched in 2022, currently developing our tech presence in Sala Al Jadida (Technopolis Rabat Shore).HCLTech received "Feel Good" 2024 label at the 2024 Employer Brand ceremony for having a transparent communication around their corporate culture.Poste :1. Job purposeAs member of Order to Cash department, the position holder will actively participate in Account receivables activities aiming to ensure efficient and effective process of:Contract set up reflecting the correct and agreed contract attributesProper customer identificationAccurate billing activityDispute management and Customer careCash collection and aged debt coverageThe position holder's main tasks & activities will be in the area for Order-to-cash processes are very interdependent, proper and accurate actions and follow-ups will have an impact in all the above-mentioned areas.2. Job DescriptionFollow closely managers work guidance, assignments & priorities set for the position holder and/or for the entire teamAttend meetings and discussions organized by team leader and/or OTC managementParticipate in training organized or assigned by Team Leaders and OTC managers – attend the training sessions in person or in a virtual environment, actively participate in it, submit feedback as appropriate and successfully pass all assessments organized after the training sessions.Deliver trainings to:New team members to explain and demonstrate the daily activities performed by the position holderOngoing training sessions aiming best practice sharing and process gaps fillingCreate and update process documentation on the processes, activities and tasks performed by the position holder, proactively or upon management assignment and in line with the internal process documents creation policy and practicesEnsure proper backup coverage for other team members in case of absence or holidays. In order to secure business continuance, the Team leader and/or manager should ensure in advance training on activities that are not part of the position holder responsibilitiesWork on own initiative, autonomously and without constant supervisionRespect working schedules organized and communicated by management teamProvide audit evidence for quality, control and compliance purposesEscalate in a timely manner all operational, administrative, organizational or other issues to Team leader and manager.Proficiency in French and good command English. Proper language usage in internal and external communication, in local language, English or the working language(s) required for the position. Independent work to improve language skills where needed and upon justified feedback provided.Computer literacy in MS office and customized ERP system. Ability to ensure link and follow up in multi-tools & system environment. Autonomous focus is required in case of gaps in the tools & systems knowledgeEnsure compliance to all business controls, quality, security and organizational policies properly communicated by the employer.Contribute in process optimization/improvement initiativesComply to Company and Client behavior and ethics guidelines as per internal policies, communications and trainings deliveredDemonstrate resilience under pressure and ability to quickly adapt to unforeseen work demandsAnalytical skills and focus on the details.Excellent numerical skillsProactive approach towards internal communication – requirementCollaborate with colleagues within the team on complex cases, support other team members in case of urgent matters or backlog situationsProfil recherché :Role specific requirement :-
Query management
Cash collection
Billing
Backoffice
Cash and Query
Query coordinator
Adresse de notre siège : Technopolis RabatTraits de personnalité souhaités :Respect des règles Volonté de persuasion Distance émotionnelle Besoin d'action Travail en équipe Conventionnel Implication au travail Organisation