Learning & Development Manager
- الرباط
- دائم
- دوام كامل
- Support departments in developing cutting edge functional excellence and in developing leadership capabilities
- Act as a change catalyst in the cultural and organizational transformation of the Hotel
- Provide key input of Training aspects for all activities and plans of the Hotel
- Support individual and team development, career development, and training and experience-based learning
- Induct, coach, and mentor new Team Members
- Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
- Partner with department to deliver training programs and other organizational and leadership development interventions
- Monitor and conduct learning and development reviews with each department
- Prepare annual training plans and training calendars for the hotel
- Thorough knowledge of modern learning and development tools and technique
- Excellent communication and presentation skills
- Excellent people management skills
- Demonstrated ability to develop interpersonal relationships
- Positive attitude
- Committed to delivering a high level of customer service, both internally and externally
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Ability to work on their own or in teams
- Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
- Exceptional presentation and grooming
- Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources
- Ability to manage timelines, budgets, and resources effectively.
- Overseeing pre-opening activities like construction, procurement, and vendor coordination.
- Ensuring compliance with deadlines and regulatory requirements.
- Developing and implementing a detailed pre-opening roadmap.
- Setting priorities, identifying critical tasks, and anticipating potential challenges.
- Creating operational workflows and systems before the opening.
- Understanding all hotel departments, including housekeeping, front office, food & beverage, and engineering.
- Ensuring operational readiness and team training before opening day.
- Coordinating with various stakeholders to meet brand standards.
- Hiring, onboarding, and training staff for various departments.
- Inspiring and motivating the pre-opening team to stay focused and aligned with goals.
- Promoting collaboration and addressing staff concerns during high-pressure times.
- Managing pre-opening budgets for staffing, marketing, and procurement.
- Analyzing forecasts to ensure the hotel’s financial health post-opening.
- Negotiating vendor contracts and overseeing cost control.
- Deep understanding of the hotel’s brand standards and values.
- Ensuring consistency in design, service, and operational practices.
- Implementing quality assurance processes aligned with the brand.
- Quickly addressing unexpected challenges during construction, staffing, or equipment setup.
- Maintaining calm and finding solutions under tight deadlines.
- Managing risks and ensuring safety compliance.
- Overseeing the final stages of construction, design, and furnishing to ensure perfection.
- Ensuring operational processes and service standards are fully ready for the opening.
- Keeping all stakeholders, including owners, investors, and the management company, updated on progress.
- Maintaining transparent communication with the team and external partners.
- Acting as the face of the project during pre-opening press and community events.
- Flexibility to adapt plans when unforeseen challenges arise.
- Maintaining focus under high-pressure and fast-paced conditions.
- Balancing long-term goals with immediate pre-opening demands.