Bilingual Customer Support Representative – (French/English)

BeLocum

  • طنجة
  • دائم
  • دوام كامل
  • قبل 7 ساعات
About Us : BeLOCUM is a fast-growing and innovative company specializing in managing healthcare replacements through a cutting-edge digital platform. Our mission is to deliver an exceptional customer experience, powered by a passionate team and a stimulating work environment. As we continue to expand, we are looking for a motivated and experienced Bilingual Customer Experience Specialist to join our team in Tangier. If you are service-oriented, fluent in French and English, and eager to contribute to the continuous improvement of the customer journey, we’d love to hear from you! Your Role : As a Customer Experience Specialist, you will be at the heart of our client relations, ensuring satisfaction, loyalty, and seamless user interactions. Your responsibilities include: 1. Provide outstanding customer support - Handle customer inquiries via phone, email, and chat with professionalism and empathy. - Deliver tailored solutions while respecting our quality standards. - Track recurring issues and escalate them to improve processes and services. 2. Enhance the customer journey - Proactively suggest improvements to optimize the user experience. - Collaborate with internal teams to resolve complex cases efficiently. - Contribute to new initiatives aimed at increasing satisfaction and loyalty. 3. Manage communications effectively - Ensure clear, professional, and timely communication with clients and partners. - Accurately document all interactions and solutions. - Meet service deadlines and deliver a flawless customer experience.
Profil Recherché What We’re Looking For : We seek an experienced professional who thrives in dynamic environments and is passionate about building strong customer relationships. Qualifications & Experience : - Degree (Associate’s or higher) in business, management, communication, or related field. - Minimum 2 years’ proven experience in customer service, support, or client relationship management. - Fluent in French and English, both written and spoken. Key Skills : - Excellent communication and active listening skills. - Strong problem-solving and complaint-handling abilities. - Familiarity with CRM systems and customer management tools. - Customer-focused mindset with a results-driven approach. - Highly organized, detail-oriented, and capable of multitasking. - Team player with the ability to work cross-functionally.
Avantages sociaux et autres Why Join BeLOCUM? - Dynamic work environment: Be part of an innovative, fast-growing company where every day brings exciting challenges. - Passionate team: Collaborate with colleagues dedicated to service excellence. - Quality-driven culture: Play an active role in continuously improving our services. - Stable and rewarding opportunity: Full-time permanent contract with attractive conditions and recognition of your contribution.
Amplitude horaire 2 Days OFF

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