Customer Experience Specialist – Bilingual French/English

BeLocum

  • طنجة
  • دائم
  • دوام كامل
  • قبل 8 ساعات
BeLOCUM is an innovative and fast-growing company specializing in managing temporary replacements through an efficient digital platform. Our priority: delivering an outstanding customer experience, driven by a dedicated team and a stimulating work environment. As part of our expansion, we are looking for a motivated and experienced Bilingual Customer Experience Specialist to join our team based in Tangier. If you are service-oriented, fully fluent in French and English, and eager to actively contribute to the continuous improvement of the customer experience, this opportunity is for you. Your Main Responsibilities : 1. Deliver high-quality customer support - Respond efficiently to customer inquiries (phone, email, chat) with personalized follow-up. - Provide tailored solutions while maintaining our quality standards. - Identify recurring issues and escalate them to help optimize our services. 2. Contribute to improving the user experience - Suggest improvements to streamline the customer journey. - Collaborate with internal teams to resolve complex cases. - Take part in implementing new initiatives to enhance customer satisfaction and loyalty. 3. Manage interactions effectively - Maintain clear and professional communication with customers and partners. - Accurately document each interaction and solution provided. - Meet processing deadlines and ensure impeccable service delivery. Would you like to grow within a dynamic, people-focused company that values listening, teamwork, and innovation? Join BeLOCUM and be part of a human and technological journey serving the healthcare sector.
Profil Recherché Profile Sought : We are looking for an experienced professional, passionate about customer relations, and comfortable in a dynamic, fast-evolving environment. Education & Experience : - Degree: Associate’s or higher in business, management, communication, or a related field. - Experience: Minimum of 2 years of proven experience in customer service, support, or client relationship management. - Languages: Excellent command of both French and English, spoken and written. Key Skills : - Outstanding communication skills and strong active listening abilities. - Proficiency in complaint handling and problem-solving techniques. - Good knowledge of CRM tools and customer management software. - Strong customer service mindset and results-oriented approach. - High organizational skills, attention to detail, and multitasking ability. - Team player with the ability to collaborate effectively across departments.
Avantages sociaux et autres Why Join BeLOCUM? A stimulating work environment: Join an innovative, fast-growing company where every day brings new and exciting challenges. A committed team: Work alongside passionate colleagues who value service excellence and quality work. A quality-driven culture: Play an active role in continuously improving our services within a dynamic and supportive atmosphere. A stable and rewarding job: Full-time permanent contract with attractive working conditions and tangible recognition of your contribution.
Amplitude horaire 2 Days OFF

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