Operations Manager

NCC Casablanca

  • الدار البيضاء
  • دائم
  • دوام كامل
  • قبل 1 شهر
Reporting to the Director of Operations, your missions will be to : - Ensure the achievement of operational KPIs for your activities - Implement cross-functional actions to address issues common to all businesses - Occasionally intervene on projects in difficulty - Manage the predefined indicators under your responsibility - Contribute to the construction of the global capacity for the end clients - Ensure the proper dissemination and implementation of best practices - Lead the business lines through internal steering bodies and monitoring committees. - Manage the compliance of activities with production, security and data confidentiality processes - Monitoring and steering the management of flows - Coach and manage a team of supervisors - Build and maintain a long term relationship of trust and partnership with clients - Act as the operational interface with the client (WBR, MBR, MANGEMENT MEETING) by consolidating data and action plans .... - Maintain a close relationship with the client(s) by being responsive to their requests and demonstrating commitment and transparency; - Be a force of proposal with the customer for the improvement of its products and its processes.
Profil Recherché - You speak perfect French and English. - You have a degree in management, you have experience in the field of operations management in Customer Service and experience in an inbound or outbound call activity. - Rigorous and organized, you are recognized for your ability to manage, analyze, act and convince your contacts. - You have a constant focus on results, are action-oriented and know how to demonstrate great creativity/proactivity, all with a strong taste for team development. - You know how to manage and maintain your focus and operational efficiency during times of challenge and pressure. - Charismatic and inspiring, you are a born leader with the ability to motivate and galvanize people.
Avantages sociaux et autres CDI, CNSS, Mutuelle...
Amplitude horaire 8:00 - 18:00

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