Bilingual Customer Service Representative – Premium Canadian Banking Client

Foundever

  • الرباط
  • دائم
  • دوام كامل
  • قبل 2 أيام
Join an elite bilingual team representing Canada's most innovative financial institution during critical overnight operations. This premium role offers exceptional compensation and accelerated career growth for dedicated night shift professionals. As our bilingual banking specialist, you'll be the trusted voice for Canadian banking clients, handling sophisticated financial inquiries with precision and professionalism. You'll manage complex banking operations including account security, digital banking support, transaction investigations, and fraud prevention – gaining invaluable international banking expertise that sets you apart in the financial services industry. Your Core Responsibilities: Handle premium banking inquiries via inbound calls from Canadian clients during peak North American hours Process secure account updates and manage confidential financial data with strict protocols Provide expert troubleshooting for digital banking platforms and mobile applications Manage payment disputes, transaction investigations, and security-related cases Assist with account statements, payment methods, card replacements, and banking product inquiries Support clients with suspicious activity reports and fraud prevention protocols Document all client interactions with detailed accuracy and ensure regulatory compliance Follow rigorous identity verification procedures and banking security standards Important: This is a pure customer support excellence role with no sales targets or upselling requirements.
Profil Recherché Essential Requirements: Bilingual Excellence: Advanced proficiency in French + Conversational to Advanced English (or vice versa) Banking Sector Passion: Genuine interest in financial services and helping clients with money matters Technical Proficiency: Strong computer skills and ability to master multiple banking systems quickly Night Shift Commitment: Dedicated availability for 12:00 PM - 2:00 AM schedule with long-term stability Professional Qualities: Exceptional attention to detail, confidentiality awareness, and resilience under pressure Education: High school diploma or equivalent Highly Valued Qualifications: Any banking, insurance, fintech, or financial services experience Previous experience with North American clients or international customer support Familiarity with banking security protocols, compliance procedures, or fraud prevention Contact center experience with quality metrics and performance standards Additional language skills (Arabic, Spanish) for diverse client base Experience with CRM systems, banking software, or financial applications
Avantages sociaux et autres Comprehensive Training & Development: Full paid training program (4-6 weeks) covering banking procedures, Canadian regulations, and system mastery Ongoing coaching with Canadian banking specialists and continuous skill development Fast-track career progression – night shift high performers advance 40% faster to leadership roles Premium Benefits Package: Private health insurance with significant discounts and family coverage options Transportation allowance specifically for night shift commuting needs Meal vouchers and on-site dining facilities available 24/7 Monthly social activities and access to exclusive employee social club with movie tickets, restaurant discounts, wellness center access International Work Environment: Great Place to Work certified company with award-winning culture Multicultural, inclusive team environment celebrating diversity Disability-friendly workplace with full accessibility support International career opportunities within Foundever's global network across 45+ countries Mentorship programs connecting you with Canadian banking professionals Why Our Night Shift Team Excels: Professional, focused atmosphere with dedicated night shift management Stronger team bonds and collaborative environment Direct exposure to Canadian banking operations and North American business practices Premium client interactions during peak banking hours in Canada
Amplitude horaire 12:00 PM - 2:00 AM, 8.5h productive work + 1.5h break

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