Front Office Host
- الدار البيضاء
- دائم
- دوام كامل
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Handle guest check-in, check-out, room assignments, and payment transactions efficiently.
- Provide information about hotel services, amenities, local attractions, and directions.
- Respond promptly to guest inquiries, requests, and complaints, ensuring issues are resolved or escalated as necessary.
- Manage reservations, cancellations, and modifications through the property management system (PMS).
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Maintain an organized and welcoming front desk/reception area.
- Ensure guest confidentiality and data protection in compliance with company policies.
- Uphold service standards and follow hotel policies and procedures at all times.
- Previous experience in hospitality, customer service, or front office preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a guest-oriented mindset.
- Proficiency in MS Office and hotel property management systems (PMS) is an advantage.
- Ability to work in a fast-paced environment, multitask, and remain calm under pressure.
- Professional appearance and positive attitude.
- Flexibility to work shifts, weekends, and holidays.
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Handle guest check-in, check-out, room assignments, and payment transactions efficiently.
- Provide information about hotel services, amenities, local attractions, and directions.
- Respond promptly to guest inquiries, requests, and complaints, ensuring issues are resolved or escalated as necessary.
- Manage reservations, cancellations, and modifications through the property management system (PMS).
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Maintain an organized and welcoming front desk/reception area.
- Ensure guest confidentiality and data protection in compliance with company policies.
- Uphold service standards and follow hotel policies and procedures at all times.
- Previous experience in hospitality, customer service, or front office preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a guest-oriented mindset.
- Proficiency in MS Office and hotel property management systems (PMS) is an advantage.
- Ability to work in a fast-paced environment, multitask, and remain calm under pressure.
- Professional appearance and positive attitude.
- Flexibility to work shifts, weekends, and holidays.