Bilingual customer advisor (English-French) based in yaacoub al mansour. Casablanca

Foundever

  • الدار البيضاء
  • دائم
  • دوام كامل
  • قبل 1 شهر
You have a perfect command of the French and English languages? Are you also comfortable working at night? As a Customer Care Agent, you will have to answer calls with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1) We are looking for you!! Do not hesitate to send us your application. Your mission will consist in : - Ensure a good management of the various customer transactions - Embody, promote and enhance the image, products and services of the brand. - Know, master and communicate the procedures, the specific details of the different product categories, the general sales conditions and the legal obligations - Comply with the group's policy and procedures in terms of security and confidentiality The position is based at our site Yaacoub El Mansour
Profil Recherché The ideal candidate possesses the following skills and qualities : - A very good command of French and English, both written and spoken - A high level of interpersonal communication skills - Mastery of customer relationship management (CRM) techniques - Good interpersonal skills - Ability to demonstrate a high level of empathy and understanding of the interlocutor's speech and needs - A customer-oriented attitude (Smile, courtesy, empathy, active listening).
Avantages sociaux et autres - Permanent contract (CDI) from the first day of the training - Social security and private health insurance - Language bonus; - A performance bonus; - Paid training - Aid bonus - Achoura vouchers - Back to school vouchers - Social Club
Amplitude horaire 6h00-20h00

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