Application Specialist Senior | Rabat (Maroc)

  • الرباط
  • دائم
  • دوام كامل
  • قبل 4 ساعات
Entreprise : Joining Cnexia is choosing to be part of an ambitious project that values Innovation, promotes Continuous Learning and enables all tech champions to fulfill their creative dreams. At Cnexia, we do more than support the clients of our world-class network and services. We develop innovative solutions and create original multiplatform media content. In fact, we're revolutionizing how Canadians communicate on the web, interact with Mobile Apps or benefit from an AI-enhanced experience. Proud of our status as a fully owned Moroccan subsidiary of the largest Canadian Telecom company, we have been ceaselessly growing our team since 2021. With over 1100 employees, mainly based in Fez, we have expanded in the northern region of the kingdom with our Brand-new state of the art site in Technopolis Rabat. If you are ready for this challenge, we invite you to join a community that values bold ideas and professional growth all in an engaging multi cultural world-class environment.Poste : We are looking for an experienced Application Support Engineer to join our team and play a key role in supporting and maintaining critical applications and systems in a 24/7 operational environment.Profil recherché :Required Skills & Experience :
  • Fluent in English
5+ years in Application Support5+ years in Element or Fault Management Systems5+ years in Networking knowledge (L1/L2)5+ years in Scripting: Shell, Bash, Python5+ years in OS (Linux/Unix/Windows), Databases (SQL/Oracle), and SecurityResponsibilities:Be part of a team with rotating shifts that cover a 24/7 operation
Update training and support documentation
Respond to and manage new and existing trouble tickets (aka on-call duty)o Perform tier 1 support level remediations: example restart the application
o Document troubleshooting steps, status, diagnostic results, root cause analysis
o Engage higher tier support when required, including vendor engagement
o Present incident outage reportExecute defined procedures and perform mass updates
Participate in Change Management activities
Complete predefined periodic checklists and develop suggestions for automationAdresse de notre siège : Technopolis, Bâtiment B 11 Sala-Al-JadidaTraits de personnalité souhaités :Besoin d'autonomie Besoin de réflexion Ambition Implication au travail Recherche de nouveauté

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