Schneider Digital - FSA Cluster IT Manager
- المغرب
- دائم
- دوام كامل
- Understand and align with the overall FSA Cluster business strategy.
- Identify opportunities where digital solutions and technology can drive business value.
- Translate business needs into actionable digital initiatives.
- Act as a trusted advisor and business partner for all digital and IT-related topics within the cluster.
- Build and maintain strong relationships with the Cluster President and their leadership team.
- Communicate digital strategies and solutions effectively to both technical and non-technical stakeholders.
- Ensure digital initiatives are aligned with strategic business goals and deliver measurable outcomes.
- Lead, mentor, and develop a high-performing IT team across multiple countries.
- Foster a culture of innovation, accountability, and continuous improvement.
- Promote collaboration and knowledge sharing across the cluster.
- Champion employee experience by ensuring seamless IT services and intuitive digital tools.
- Drive proactive support and continuous improvement in service delivery.
- Provide 2nd Line End User & Infrastructure Support.
- Manage daily infrastructure operations including backup, workstation upgrades, and inventory.
- Oversee server and communications room standards.
- Collaborate with global helpdesk and local support teams to resolve incidents within SLA.
- Manage procurement, tech refresh, and vendor relationships for IT assets.
- Manage LAN/WAN infrastructure and liaise with vendors and service providers.
- Liaise with Network operations, Connectivity teams, and service providers.
- Track telecommunications spend.
- Collaborate with global teams on infrastructure and digital initiatives.
- Ensure successful rollout of global programs in the cluster.
- Execute BCP/ITCP/DRP simulations and maintain readiness.
- Ensure software licensing, virus management, and compliance standards are met.
- Manage third-party contracts and vendor performance.
- Conduct monthly service reviews and track procurement and warranty claims.
- Drive Digital transformation across the cluster
- Deliver projects within agreed timelines and budgets.
- Provide excellent end-user and infrastructure services.
- Manage IT budgets and ensure cost-effective operations.
- Drive improvements in cost, quality, and risk profile of IT services.
- Operate across a multi-country, multicultural cluster.
- Collaborate across boundaries with global and regional IT teams.
- Manage external vendors and third-party service providers.
- Strong understanding of digital transformation principles.
- Knowledge of enterprise IT architecture, cloud platforms, and cybersecurity.
- Familiarity with emerging technologies (AI, IoT, data analytics).
- Experience in business process analysis and digital solution design.
- Proficiency in ITIL and project management.
- Strong stakeholder management and communication skills.
- Experience in matrix organizations and multi-country operations.
- Education: Degree in Computer Science, IT, Electronics, or related field.
- Experience: 10–15 years in Digital/IT, with 3–5 years in a leadership role.
- Proven track record in digital transformation initiatives, stakeholder engagement, IT & multi-country operations.
- Technical Proficiency: LAN/WAN, Microsoft platforms, cloud services, cybersecurity, ERP systems.
- Languages: Fluent in French and English (verbal and written).
- Soft Skills: Strong leadership, communication, analytical, and problem-solving abilities.
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