Manager, Products and Solutions, Acceptance Lead
- الدار البيضاء
- دائم
- دوام كامل
The Customer Solutions Center (CSC) is a pivotal team focused on helping Mastercard develop better solutions and packages for key customer segments. It brings together all Mastercard capabilities in a region and drives growth by creating and selling data-driven, scalable solutions tailored to customer needs using Mastercard’s wide range of products and services.The Regional Acceptance Solution Specialist Lead is responsible for managing all acceptance-related products, including low-cost acceptance (exTap on Phone), Soft POS, core acceptance, and digital acceptance. This role carries key performance indicators (KPIs) for these products, supports frontline sales, and acts as the solution expert within the CSC for related opportunities.**Countries Covered**Morocco, Tunisia, Algeria, Mauritania, Libya**Key Responsibilities**
- Lead acceptance initiatives in the assigned geography.
- Focus on product commercialization and manage related KPIs.
- Act as an expert on the assigned products, services, or platforms by:
- Maintaining deep knowledge of assigned solutions.
- Keeping leadership informed on product developments and communicating solution expertise to address client opportunities.
- Engaging proactively with customers to ensure their success with Mastercard solutions.
- Develop and launch value propositions and relevant products by:
- Providing solution expertise to craft compelling value propositions.
- Collaborating with other sales specialists for end-to-end solutions.
- Supporting product implementation during the sales process.
- Driving new product development, contributing to strategy, and working with cross-functional teams to create innovative products that generate new revenue.
- Understanding market dynamics including regulatory, legal, competitive, and technology factors.
- Evaluating and prioritizing global or regional product ideas.
- Using the Studio Framework to rapidly develop and test new market concepts.
- Drive localization, market readiness, sales, and product scaling by:
- Enabling new capabilities in the market and ensuring teams are ready to launch.
- Collaborating with Legal, Data Privacy, Delivery, Finance, Marketing, and Sales teams to build strong go-to-market plans focused on speed and simplicity.
- Partnering with servicing teams to ensure excellent end-to-end customer experiences.
- Taking ownership to drive sales in collaboration with account teams.
- Developing and executing strategies to scale products in relevant markets.
- Monitoring KPIs regularly, adjusting strategies as needed to meet or exceed targets.
- Share knowledge and best practices by:
- Providing market insights and customer needs feedback to product management.
- Sharing expertise with other solution specialists to improve overall solutioning.
- Offering coaching, mentoring, and feedback to team members and partners.
- Driving consistent product documentation and institutional knowledge sharing.
- Modeling Mastercard’s core behaviors and values.
- Deep technical expertise in assigned products, services, or platforms.
- Ability to collaborate across teams and work on cross-functional squads to develop integrated solutions.
- Strong problem-solving skills and understanding of client needs.
- Effective communication and relationship-building skills with both internal teams and client contacts.
- Revenue growth in the supported geography.
- Achievement of product-specific KPIs.
- Customer success and satisfaction metrics.
- Positive feedback from Voice of Customer surveys.
- Meeting or exceeding market-specific objectives.