Courier (Agent de route) MEKNES
- المغرب
- دائم
- دوام كامل
- Attend to customer need at all times in a professional, friendly and courteous manner.
- Shipment Delivery is to meet RDD, and Pickups are to be uplifted on time and no PU is missed.
- Provide timely customer feedback to Team Leaders and Supervisor
- Follow up on all customer enquiries.
- Direct Customer to the right DHL department when further information is required
- Inform Supervisors and Team Leaders on all service-related issues.
- Be accountable and honest and meet performance expectations.
- To provide suggestions to improve operation efficiencies or business need.
- To be able to meet special delivery & PU expectations.
- To be able to participate in warehouse processing, sorting, loading, unloading, shuttling and any task part of the Terminal Handling or Gateways activity.
- Build-up a reliable relationship to facilitate the daily operations activities.
- Co-ordinate within shift operations to meet operational demands at a high service quality.
- Understand and comply with the requirement from other Service centres, Gateways and Hubs.
- Assist in ensuring maintenance requirements of facility, equipment, vehicles, and infrastructure, are carried out in accordance with regional guidelines and company image.
- Maintain the good relations and follow-up the special requirement if necessary.
- Expand knowledge to other roles within Operations in order to carry out these functions through a rotational shift mechanism.
- Activate the process flow to comply with the regulatory policy and manage the daily activities
- To be able to work with contractors to ensure that shipments beyond a courier’s capability are attended to on a urgent basis
- To alert Team Leaders/Despatch Officers in advance when contractor help is required.
- To be able to separate shipment belonging to contactor early
- § To meet the expectation of delivery and PU as per service standards.
- To provide quality feedback to customer service on service incidents when arises.
- To be able to communicate with Despatch / CS when customer needs changes and uses initiative to meet customer need
- Deliver without delay all inbound shipments.
- Collect within a standard time frame, all Outbound Shipments and ensure these are passed over to Outbound Processing without delay.
- Electronically Record via a scanner (or manually if required) all shipment process activities.
- Ensure all cash resulting from the delivery or collection of shipments are handed immediately on the same day of the transaction to the ops cashier/Supervisor.
- Ensure good maintenance of the allocated vehicle.
- Perform duties professionally and courteously in line with Company image with respect to all road users.
- Ensure the security and integrity of all shipments whilst in his/her care.
- Ensure that all necessary papework for shipments associated with pick-ups and deliveries is fully compliant to the DHL standards before freight is sent to OB processing.
- Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle.
- Provide accurate and complete paperwork records for shipment movement and any financial transactions.
- Ensure MPS (perfect shipments) are injected to our network.
- Ensure that all handling processes are completed in a timely and professional manner as per DHL standards.
- Ensure that sorting process is completed properly according to network standards splits.
- The incumbent has the following duties regarding work health & safety:
- Take reasonable care for own safety;
- Take reasonable care to ensure your acts or omissions do not adversely affect the health and safety of others;
- Comply with reasonable instructions from DHL to assist you in complying with the WHS Act and Regulations;
- Co-operate with policies, procedures and safety rules or instructions relating to health and safety
- Report hazards, incidents and near missed to your supervisor on the day of the occurrence.
- Attend health & safety training as directed by DHL
- Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation’s business processes